Contact Us

Frequently Asked Questions

You may find the answer you need below before you send us message.

Where can I get my order number?
We should have sent you order details by email after you placed the order. Sometimes it would be sent to your spam folder. Please search for "ieyebeauty" to find our emails, and put us to your whitelist.
Where can I get my tracking number?
We should have sent you tracking number by email after we shipped your order.
Sometimes it would be sent to your spam folder. Please search for "ieyebeauty" to find our emails, and put us to your whitelist.

And you can also find it on:

If you placed the order as a guest, go to AFTER SALES > TRACK MY ORDER PAGE and enter your order number and email.

If you placed the order as our member (or used social login), you can also go to MY ACCOUNT > VIEW ORDERS and click VIEW.
How can I check my order status?
If you placed the order as a guest, you can check the status on AFTER SALES > TRACK MY ORDER PAGE.

If you placed the order as our member (or used social login), you can also go to MY ACCOUNT > VIEW ORDERS.


How can I track my order?
You can track it from our website:

If you placed the order as a guest, you can check the status on AFTER SALES > TRACK MY ORDER PAGE, click LIVE TRACK YOUR ORDER button after entering your email and order number.

If you placed the order as our member (or used social login), you can also go to MY ACCOUNT > VIEW ORDERS and click TRACK.


When can I get my order?
The total shipping time between you order and receive your order is PROCESSING TIME + DELIVERY TIME. Most of the items take 1-3 days to process, but some will be longer, you can check the required processing time on the product pages.

About delivery time:

Normally it takes 2 weeks by Registered Air Mail, or 1 week by EMS Speed Post to ship to American, European, and Australian countries.

If you are shipping to Asian countries, it should take 1-2 weeks by Registered Air Mail, or less than 1 week by Speed Post.
Why the order has not been shipped yet?
Normally we ship your orders in 1-3 working days (excluded Saturday and Sunday, and Hong Kong's Holiday).You can check our working days here.

But some of the items require more processing time before shipment, you can check the processing time on the product pages. It shows above the ADD TO CART button.

If it has been longer than the processing time it shows, please contact us.
Where is my order? The tracking status shows delivered but it is not.
Please check your mail box or ask if your family, roommate, or front desk received it for you.

There is also a slight chance that the post office delivered it to your neighbor.

Please let us know if you can't find it anywhere.
Can you mark my package as a gift so I won't be charged for tax?
We mark all the orders as a low value gift (normally as US$10). The total billed at checkout should be the final amount you pay, inclusive of tax, with no additional charges at the time of delivery.

Send us an email

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Email: 
info@ieyebeauty.com

For product returns:

IEYE BEAUTY CO LTD
Unit 3, 1/F, Hopeful Factory Centre,
No. 10-16 Wo Shing Street,
Fo Tan, Hong Kong

***PLEASE SEND US EMAIL BEFORE YOU SHIP OUT ANY RETURN ITEMS***